Reference

Your Privacy Matters to rt77

Q: What happens if I lose access to my account?

Email support@rt77.asia with your account email and a recent withdrawal proof. Our team will verify your identity through additional security questions and help you regain access within one business day.

We handle your account details, payment information and gameplay history with clear practices you can audit anytime.

Encryption on all deposits and withdrawalsNo third-party data salesAccount access audit anytimeDANA, OVO, GoPay and QRIS protected

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Our Privacy Posture and Your Rights

rt77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rt77 collects your name, email, phone, payment details and account activity to verify identity, process real-money transactions, comply with local anti-fraud checks and contact you about account issues or policy updates. Your data does not leave Indonesia unless a withdrawal goes to an international bank account

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where local law permits. We keep records of deposits, withdrawals and gameplay for dispute resolution and account security — typically for seven years after your last account action, then delete or anonymise them. You can request your full data set, correct errors or ask us to
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limit how we use your information by contacting support; we respond within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Privacy Questions and Data Requests

Team online

Live Chat

Open a ticket inside your account under Settings > Support. Our team responds in under two hours, seven days a week, and can walk you through data-access requests or privacy concerns.

Email Support

Send a data-access or privacy question to [email protected] with your account email and player ID. We'll reply with your full request status within three business days.

Account Settings

Log in and go to Settings > Privacy & Data to see what we hold on file, download your account history or adjust how we use your email for updates.

SECURITY AND TRANSPARENCY

How We Protect Your Information

Encrypted Transactions

Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal to your bank, travels through 256-bit SSL encryption. We verify your identity before releasing funds and flag unusual account behaviour automatically.

Cookie and Tracking Limits

We use cookies to keep you logged in and remember your game preferences. You can disable non-essential cookies in your browser; we won't track you across other sites or sell that data to ad networks.

Data Retention Rules

Account details stay with us for dispute resolution and regulatory checks. After seven years of inactivity, we delete personal identifiers and keep only anonymised records for internal auditing.

Payment Security

We don't store your full DANA, OVO, GoPay or QRIS credentials — payment partners handle those directly. We log transaction references only, which you can verify in your withdrawal history anytime.

Account Access Control

Two-factor authentication is available under Settings > Security. Enable it to require a one-time code on login. Your password is hashed and never sent to you in plaintext.

Privacy Change Notifications

If we update this policy, we notify you by email and in-app banner 14 days in advance. Major changes need your consent before they take effect; minor clarifications don't require re-approval.

Privacy Policy FAQs

Yes. Log into your account, go to Settings > Privacy & Data and select Download My Data. We'll email you a file with your name, email, phone, all deposits and withdrawals, game history and account actions within five business days, depending on local law.

No. We never sell your contact details or personal data to marketing firms, affiliates or third parties. We use your email only to verify your account, send withdrawal confirmations and notify you of policy changes.

We keep active account data as long as your account exists. After seven years of no login or withdrawal, we delete personal identifiers and anonymise records for internal compliance checks only.

Yes. We don't store your actual payment credentials — payment partners encrypt them separately. We log only transaction references, which you can verify in your withdrawal history anytime.

Email [email protected] with your account email and a recent withdrawal proof. Our team will verify your identity through additional security questions and help you regain access within one business day.

You can close your account anytime in Settings > Account. Closing removes your login access, but we retain anonymised records for seven years for dispute resolution and regulatory compliance, depending on local law.

No. We use cookies only to keep you logged into rt77 and remember your game preferences. We don't track you on other sites or share cookie data with external advertisers or networks.

Your Privacy Matters to rt77

Privacy Questions and Data Requests

Live Chat

Email Support

Account Settings

How We Protect Your Information

Encrypted Transactions

Cookie and Tracking Limits

Data Retention Rules

Payment Security

Account Access Control

Privacy Change Notifications

Privacy Policy FAQs

01 Can I request all the data you hold on me?

02 Do you sell my email or phone to other companies?

03 How long do you keep my account information?

04 Is my payment information safe with DANA, OVO, GoPay and QRIS?

05 What happens if I lose access to my account?

06 Can I ask you to delete my account and all my data?

07 Do you use cookies to track me across other websites?

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